Training: Health Care Providers

Generated Documents

Documents will be generated from eForm data submitted in OnBoard. These documents can be viewed, downloaded, and printed within OnBoard.

To access the documents, select the link to the PAR ID from the Prior Auth > Active and Resolved tabs, or the eForm Document link from the Submitted eForms tab. Request for Decision on Unpaid Medical Bill(s) (Form HP-1.0) documents can only be accessed from the Submitted eForms tab.

Accessing Documents from the PAR ID link

The PAR ID will open the PAR Details page. Select the Documents tab or scroll down the page to the Documents section. Here, you will see all documents generated during each portion of a PAR, including the PAR submission and responses from the payer.

Select the link to the Document ID to view the document. Select the Actions button in the last column of the document row to download the document, download the document with the related documents (if applicable), or print the document.

Accessing Documents from the Submitted eForms tab

To access submitted documents, select the Submitted eForms tab in your dashboard. Select the eForm Document link to view the document. Select the Actions button in the last column of the document row to print or download the document.

Viewing a Document

Select the link to the document from the Documents section on the PAR Details page or the Submitted eForms tab to open the document within OnBoard. This will allow you to view the entire document and the document details.

Select the Actions button to download the document, download the document with related documents (if applicable), or print the document.

Downloaded Documents

If you choose to download the document, a PDF document will download to your computer and you can open it in your PDF viewer.

Any document that you have downloaded within the last 24 hours will be available in the My Downloads section of your dashboard. Select My Downloads at the top of your dashboard. To download the document again, select the File Name link. To see the health care provider organization information, select the Related ID link.

Generated PAR IDs

PARs may have multiple types of PAR IDs, based upon when the PAR is generated as part of the request and approval process.

Medication PARs

• RX-L1 Medication Level 1 Request
• RX-L1A Medication Level 1 Request Amended
• RX-L1G Medication Level 1 Grant
• RX-L1GP Medication Level 1 Grant in Part
• RX-L1D Medication Level 1 Denial
• EC-325-RX Medication Order of the Chair
• RX-L2 Medication Level 2 Request
• RX-L2G Medication Level 2 Grant
• RX-L2GP Medication Level 2 Grant in Part
• RX-L2D Medication Level 2 Denial
• RX-L3 Medication Level 3 Request
• RX-L3G Medication Level 3 Grant
• RX-L3GP Medication Level 3 Grant in Part
• RX-L3D Medication Level 3 Denial

DME PARs

• DME-L1 Durable Medical Equipment Level 1 Request
• DME-L1A Durable Medical Equipment Level 1 Request Amended
• DME-CG Durable Medical Equipment Insurer Grant
• DME-CGP Durable Medical Equipment Insurer Grant in Part
• DME-CD Durable Medical Equipment Insurer Denial
• EC-325-DME Durable Medical Equipment Order of the Chair
• DME-L3 Durable Medical Equipment Level 3 Request
• DME-L3G Durable Medical Equipment Level 3 Grant
• DME-L3GP Durable Medical Equipment Level 3 Grant in Part
• DME-L3D Durable Medical Equipment Level 3 Denial
• DME-GAD Durable Medical Equipment Insurer Grant After Denial

Confirmation PARs

• MG1-L1 MTG Confirmation Level 1 Request
• MG1-L1A MTG Confirmation Level 1 Request Amended
• MG1-CG MTG Confirmation Insurer Grant
• MG1-CGP MTG Confirmation Insurer Grant in Part
• MG1-CD MTG Confirmation Insurer Denial
• EC-325-MG1 MTG Confirmation Order of the Chair
• MG1-L3G MTG Confirmation Level 3 Grant
• MG1-L3GP MTG Confirmation Level 3 Grant in Part
• MG1-L3D MTG Confirmation Level 3 Denial
• MG1-GAD MTG Confirmation Insurer Grant After Denial

Variance PARs

• MG2-L1 MTG Variance Level 1 Request
• MG2-L1A MTG Variance Level 1 Request Amended
• MG2-CP MTG Variance Insurer IME Scheduled
• MG2-CG MTG Variance Insurer Grant
• MG2-CGP MTG Variance Insurer Grant in Part
• MG2-CD MTG Variance Insurer Denial
• EC-325-MG2 MTG Variance Order of the Chair
• MG2-L3 MTG Variance Level 3 Request
• MG2-L3G MTG Variance Level 3 Grant
• MG2-L3GP MTG Variance Level 3 Grant in Part
• MG2-L3D MTG Variance Level 3 Denial
• MG2-L3NA MTG Variance Level 3 No Action
• MG2-GAD MTG Variance Insurer Grant After Denial

Special Services PARs

• SS-L1 MTG Special Services Level 1 Request
• SS-L1A MTG Special Services Level 1 Request Amended
• SS-CP MTG Special Services Insurer IME Scheduled
• SS-CG MTG Special Services Insurer Grant
• SS-CGP MTG Special Services Insurer Grant in Part
• SS-CD MTG Special Services Insurer Denial
• SS-L3 MTG Special Services Level 3 Request
• SS-L3G MTG Special Services Level 3 Grant
• SS-L3GP MTG Special Services Level 3 Grant in Part
• SS-L3D MTG Special Services Level 3 Denial
• SS-L3NA MTG Special Services Level 3 No Action
• SS-GAD MTG Special Services Insurer Grant After Denial

Non-MTG Over $1000 PARs

• O1K-L1 Non-MTG Over $1000 Level 1 Request
• O1K-L1A Non-MTG Over $1000 Level 1 Request Amended
• O1K-CG Non-MTG Over $1000 Insurer Grant
• O1K-CGP Non-MTG Over $1000 Insurer Grant in Part
• O1K-CD Non-MTG Over $1000 Insurer Denial
• EC-325-O1K Non-MTG Over $1000 Order of the Chair
• O1K-GAD Non-MTG Over $1000 Insurer Grant After Denial

Non-MTG Under Or= $1000 PARs

• U1K-L1 Non-MTG Under Or = $1000 Level 1 Request
• U1K-L1A Non-MTG Under Or =$1000 Level 1 Request Amended
• U1K-CG Non-MTG Under Or =$1000 Insurer Grant
• U1K-CGP Non-MTG Under Or =$1000 Insurer Grant in Part
• U1K-CD Non-MTG Under Or =$1000 Insurer Denial
• EC-325-U1K Non-MTG Under Or =$1000 Order of the Chair
• U1K-L3 Non-MTG Under Or =$1000 Level 3 Request
• U1K-GAD Non-MTG Under Or =$1000 Insurer Grant After Denial