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OnBoard Training: Health Care Providers Generated Documents

Training: Health Care Providers

Generated Documents

Documents will be generated from eForm data submitted in OnBoard. These documents can be viewed, downloaded, and printed within OnBoard.

To access the documents, select the link to the PAR ID from the Prior Auth > Active and Resolved tabs, or the eForm Document link from the Submitted eForms tab. Request for Decision on Unpaid Medical Bill(s) (Form HP-1.0) documents can only be accessed from the Submitted eForms tab.

Accessing Documents from the PAR ID link

My Dashboard PARs PAR ID Link

The PAR ID will open the PAR Details page. Select the Documents tab or scroll down the page to the Documents section. Here, you will see all documents generated during each portion of a PAR, including the PAR submission and responses from the payer.

Select the link to the Document ID to view the document. Select the Actions button in the last column of the document row to download the document, download the document with the related documents (if applicable), or print the document.

Documents section in PAR Details with action button in last column in table

Accessing Documents from the Submitted eForms tab

To access submitted documents, select the Submitted eForms tab in your dashboard. Select the eForm Document link to view the document. Select the Actions button in the last column of the document row to print or download the document.

Submitted Eforms Actions

Viewing a Document

Select the link to the document from the Documents section on the PAR Details page or the Submitted eForms tab to open the document within OnBoard. This will allow you to view the entire document and the document details.

Select the Actions button to download the document, download the document with related documents (if applicable), or print the document.

Document viewer and Document Details

Downloaded Documents

If you choose to download the document, a PDF document will download to your computer and you can open it in your PDF viewer.

Any document that you have downloaded within the last 24 hours will be available in the My Downloads section of your dashboard. Select My Downloads at the top of your dashboard. To download the document again, select the File Name link. To see the health care provider organization information, select the Related ID link.

Provider my downloads documents

Generated PAR IDs

PARs may have multiple types of PAR IDs, based upon when the PAR is generated as part of the request and approval process.

Medication PARs

DME PARs

Confirmation PARs

Variance PARs

Special Services PARs

Non-MTG Over $1000 PARs

Non-MTG Under Or= $1000 PARs