District Offices, Customer Service Centers, and Hearing Points
Services Available at District Offices
Attend an in-person hearing, File a claim, Talk to a Social worker and/or Vocational Rehab Counselor, View my case, Complete a CE-200 application, Access Board's website, View Section 32 waiver agreement video
Services Available at Customer Service Centers
Attend an in-person hearing, File a claim, View my case, Complete a CE-200 application, Access Board's website, View Section 32 waiver agreement video
Services Available at Hearing Points
Attend an in-person hearing
All locations
- Hours: 8:30 AM to 4:30 PM
- Mailing address: PO Box 5205, Binghamton, NY 13902-5205
Most Board offices will be open to the public, by appointment, starting October 8, 2024. All in-person appointments must be scheduled in advance, day-of appointments cannot be accommodated. Please see below for location-specific details.
Contact the Board
- General inquiries: (877) 632-4996
- Scheduling in-person appointments: (844) 337-6301
Services Available by Appointment at District Offices and Customer Service Centers
- Attend a hearing
- File a claim
- Talk to a Social Worker and/or Vocational Rehab Counselor
- Use computer to:
- View my case files in eCase
- Complete a CE-200 application
- Access Board's website
- View Section 32 waiver agreement video
Requesting an in-person hearing
Any party attending a virtual hearing on or after October 8, 2024 can request to have their next workers' compensation hearing in person at a Board location. Such requests should be made directly to the Workers' Compensation Law Judge during a scheduled virtual hearing. Otherwise, hearings will remain virtual.
In-person hearings will bring the injured worker, their legal representative (if applicable), and other parties (if they so choose) together at a physical Board location for their hearing. Please note: Attorneys and legal representatives will be required to accompany their clients to all in-person hearings or find an appropriate substitute to accompany them.
*Note that in-person hearings for Allegany and Jamestown will be held in Buffalo, New City in White Plains, and Plattsburgh in Menands. The Queens location, which is closed to the public temporarily due to construction, will remain virtual only for hearings during renovations.
Requesting in-person services
Injured workers and other stakeholders can request in-person appointments at a Board office, but they must be scheduled in advance, day-of appointments cannot be accommodated. In-person appointments may be requested for support services and other Board resources, including meeting with one of our Vocational Rehabilitation Counselors or Licensed Master Social Workers (LMSWs), completely free of charge. These in-person appointments can be requested on or after October 8, 2024, by emailing VocRehab@wcb.ny.gov for an appointment with a Vocational Rehabilitation Counselor, or SocialWorkers@wcb.ny.gov for an appointment with an LMSW. You can also call the Board's Customer Service line at (844) 337-6301. Note: This number is not available for requesting an in-person hearing; as indicated above, those requests should be made directly to the Judge during a scheduled virtual hearing.
*Note that in-person appointments for Allegany and Jamestown will be held in Buffalo, New City in White Plains, and Plattsburgh in Menands. The Queens location, which is closed to the public temporarily due to construction, will remain virtual only for appointments during renovations.
Supervising Law Judge – Judges' Bureau – Patrick Cremo
Supervising Law Judge – Conciliation Bureau – Marc Grodsky
Albany District Office
Counties Serviced
Albany, Clinton, Columbia, Dutchess, Essex, Franklin, Fulton, Greene, Hamilton, Montgomery, Orange, Putnam, Rensselaer, Saratoga, Schenectady, Schoharie, Ulster, Warren, Washington
District Manager - Christina Domine
Senior Law Judge - Oleg Tsyn
Address
Riverview Center
150 Broadway
Suite #195
Menands, NY 12204
Get Directions
Parking
There are designated parking spots adjacent to the Workers' Compensation Board entrance for those for with a confirmed appointment for an in-person hearing or other prescheduled meeting. Visitors should park in one of these spots or a spot designated for visitors.
New Windsor Customer Service Center – NEW LOCATION!
Address
100 Commerce Drive
New Windsor, NY 12553
Get Directions
Plattsburgh Customer Service Center – Virtual hearings only location
Address
This location is closed. All hearings are remote. For information on how to attend your hearing, check the hearing notice or visit the Virtual Hearings page.
If you wish to appear at your hearing in person, please see the Requesting an in-person hearing section above.
Note: In-person hearings and appointments for Plattsburgh will be held in Menands.
Binghamton District Office
Counties Serviced
Broome, Chemung, Chenango, Cortland, Delaware, Otsego, Schuyler, Sullivan, Tioga, Tompkins
District Manager - Lori Cardinale
Senior Law Judge - Amy Bittner
Address
State Office Building
44 Hawley Street
Binghamton, NY 13901
Get Directions
Brooklyn District Office – NEW LOCATION!
Counties Serviced
Kings, Richmond
District Manager - Sharon Keesler
Senior Law Judge - Arif Khan
Address
One Pierrepont Plaza, 5th floor
300 Cadman Plaza West
Brooklyn, NY 11201
Get Directions
Special in-person check-in requirements:
All visitors must check in at the Board security desk within the lobby. Please have your WCB case number and/or your photo ID available. Please reserve extra time for this check-in process.
Staten Island Customer Service Center
Address
60 Bay Street
8th Floor
Staten Island, NY 10301
Get Directions
Buffalo District Office
Counties Serviced
Allegany, Cattaraugus, Chautauqua, Erie, Niagara
District Manager - Victoria Enright
Senior Law Judge - Janelle DiMartino
Address
Ellicott Square Building
295 Main Street
Suite 400
Buffalo, NY 14203
Note: Please take the elevators on the Main Street side of the building to the 4th floor.
Get Directions
Jamestown Customer Service Center – Virtual hearings only location
Address
This location is closed. All hearings are remote. For information on how to attend your hearing, check the hearing notice or visit the Virtual Hearings page.
If you wish to appear at your hearing in person, please see the Requesting an in-person hearing section above.
Note: In-person hearings and appointments for Jamestown will be held in Buffalo.
Allegany Hearing Point – Virtual hearings only location
Address
This location is closed. All hearings are remote. For information on how to attend your hearing, check the hearing notice or visit the Virtual Hearings page.
If you wish to appear at your hearing in person, please see the Requesting an in-person hearing section above.
Note: In-person hearings and appointments for Allegany will be held in Buffalo.
Long Island District Office – NEW LOCATION!
Counties Serviced
Nassau, Suffolk
District Manager - Cathy Tikas
Senior Law Judge - Clauderick A. Cole
Address
2929 Expressway Drive North
Suite 200
Islandia, NY 11749
Get Directions
Garden City Customer Service Center
Address
400 Oak Street
Suite 103
Garden City, NY 11530
Get Directions
Manhattan District Office – Virtual hearings only location
Counties Serviced
Bronx, New York, Rockland, Westchester
District Manager - Sharon Keesler
Senior Law Judge - Bamidele Alade
Address
This location is temporarily closed for renovations. All hearings are remote. For information on how to attend your hearing, check the hearing notice or visit the Virtual Hearings page.
New City Hearing Point – Virtual hearings only location
Address
This location is closed. All hearings are remote. For information on how to attend your hearing, check the hearing notice or visit the Virtual Hearings page.
If you wish to appear at your hearing in person, please see the Requesting an in-person hearing section above.
Note: In-person hearings and appointments for New City will be held in White Plains.
Queens District Office – Virtual hearings only location
Counties Serviced
Queens
District Manager - Cathy Tikas
Supervising Law Judge - Conciliation Bureau / Senior Law Judge - Marc Grodsky
Address
This location is temporarily closed for renovations. All hearings are remote. For information on how to attend your hearing, check the hearing notice or visit the Virtual Hearings page.
Rochester District Office
Counties Serviced
Allegany, Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Steuben, Wayne, Wyoming, Yates
District Manager - Victoria Enright
Senior Law Judge - Paul Kotwas
Address
130 Main Street West
1st Floor
Rochester, NY 14614
Get Directions
Syracuse District Office
Counties Serviced
Cayuga, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, St. Lawrence
District Manager - Lori Cardinale
Senior Law Judge - Amy Bittner
Address
935 James Street
Syracuse, NY 13203
Get Directions
Utica Customer Service Center
Address
State Office Building
207 Genesee Street
Utica, NY 13501
Get Directions
Watertown Customer Service Center
Address
State Office Building
317 Washington Street
Watertown, NY 13601
Get Directions
Virtual Only District
Senior Law Judge - Meghan McKenna
Address
The Virtual Only District ("VOD") is a "district" without a physical location. All hearings for cases in the VOD are held remotely through the Board's virtual hearings system.
Legend
District Office
Customer Service Center
Hearing Point
Statewide Administrative Office