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Due to planned OnBoard maintenance occurring between 3:00 a.m. to 6:00 a.m. ET on Monday, July 29, 2024, email and text notifications may not be generated during this period. Please check your dashboards for prior authorization requests (PARs) and PAR responses submitted during this period. All other functionality will be working, including updates to the electronic case folders in eCase.

Provider Updates What Providers Need to Know

What Providers Need to Know - Archived Updates

April 18, 2024

Provider toolkit

The Board is excited to announce a new, one-stop-shop for health care providers outlining what they need to know about navigating the New York State workers' compensation system.

The new What Providers Need to Know section of the Board's website walks health care providers through getting started in the workers' compensation system, treating injured workers, billing for services, and more.

Read more in a notification dated April 1, 2024 .

OnBoard updates now available

Effective March 21, 2024, the Board now requires the use of multifactor authentication (MFA) for accessing OnBoard to protect the personal information and accounts of OnBoard users.

Read more in a notification dated March 21, 2024 .

Reminders

Interested in treating injured workers? If you are interested in applying for Board authorization to treat injured workers, the process is easy and is done online. Read more about becoming authorized here on the Board's website.

Telehealth is now a permanent option in the workers' compensation system. Read more in Subject Number 046-1613.

Use of the Form CMS-1500 is mandatory. Visit CMS-1500 initiative for more details and send your questions to CMS-1500@wcb.ny.gov.

Visit the Board's website for OnBoard training guides, webinar recordings, and other resources.

Efficiency Enhancements is a new communication with tips and best practices on using Board systems, processes, and forms in the most efficient, effective manner. Sign up to receive these, and other updates, straight to your inbox.

The Board is hosting free COVID-19 & workers' comp webinars. The Board has been hosting a series of webinars to aid workers with long COVID workers' compensation claims. Additional dates will be added soon!

The latest versions of several Paid Family Leave presentations are now available, including family care, foster care/adoption, military leave, and bonding. Visit the Paid Family Leave website for more information.

Stay Informed!

Check out the Board's Health Care Providers Recorded Webinars web page for past webinars.

To receive notifications from the Board straight to your inbox, subscribe for Board updates .

Archived Updates