Requesting Access to the Medical Portal
Medical suppliers who would like to access the Medical Portal to access training, MTG Lookup Tool, or OnBoard to submit Request for Decision on Unpaid Medical Bill (Form HP-1.0), will need to request a Board-assigned NY.gov user ID and password.
Medical suppliers (ancillary medical providers) include:
- ambulance companies,
- durable medical equipment suppliers,
- inpatient hospitals,
- laboratories,
- mental health clinics,
- outpatient clinics,
- outpatient hospitals,
- pharmacy,
- psychiatric hospitals
- health care providers not listed on the Medical Portal New User Access and Administration for Health Care Providers web page.
Medical billing companies cannot request direct access to the Medical Portal. If a medical supplier will be delegating the submission of their medical bill disputes to the medical billing company, the medical supplier will need to request access for the billing agent's employee(s) who is responsible for submitting Request for Decision on Unpaid Medical Bill(s) (Form HP-1.0) on their behalf.
Requirements
- The medical supplier will be required to enter their organizations NPI and FEIN. If you are a health care provider who needs to sign up as a medical supplier and you have questions on completing the form, please call the Board's Toll-Free Customer Service Number: (877) 632-4996.
- As part of the request for access, the medical supplier must identify an administrator who will be responsible for requesting and removing access for Medical Portal users within the organization.
Request Access to the Medical Portal
Medical Supplier Online Administration
The Medical Supplier Administrator is an employee of the medical supplier. The administrator will use the Medical Supplier Administration application to keep designated contact and user information up to date. The administrator will use their Medical Portal login credentials to access the Medical Supplier Administration application.
My Profile
This will display the information that the Board currently has on file for the logged in administrator. If any of the information is incorrect, the administrator may submit updated information using the modify button.
Online Administrators
The first table will display a list of online administrators that have been designated by the medical supplier. There must be at least one online administrator, however the Board recommends having more than one.
Online administrators will add/modify/remove users who can submit medical billing disputes, as well as adding or removing other administrators for the medical supplier. They are required to maintain accurate information within the applications.
Adding an administrator
- Select the Add User button from online administrator's screen.
- Enter the requested administrator's information and submit.
- A confirmation of the submission pop-up message will appear.
- Requests are processed in the order that they are received. Access may be granted as early as the following business day or may take three to five businesses for processing.
- The administrator's login credentials will be emailed to the email address entered in the request.
Removing an administrator
Select the administrator from the first table on the online administrator screen and choose the Remove button. It will take approximately 20 minutes for the system to remove the role from the administrator. An online administrator cannot remove themselves from this role.
Users
Medical supplier users can draft and submit Request for Decision on Unpaid Medical Bill(s) (Form HP-1.0) for the medical supplier. If a medical supplier has multiple users, the medical supplier and all users will be able to edit and submit any drafted Form HP-1.0 and view all submitted HP-1.0 forms for that medical supplier.
*If the medical supplier uses a billing agent to submit their medical bills, the medical supplier will need to set up user accounts for any employee of the billing agent who will be allowed to submit HP-1.0 forms on behalf of the medical supplier.
Adding a User
- Select the Add User button from the Medical Supplier User screen.
- Enter the requested user's information and submit.
- A confirmation of the submission pop-up message will appear.
- User requests are processed in the order that they are received. Access may be granted as early as the following business day or may take three to five businesses for processing.
- The user's login credentials will be emailed to the email address entered in the request.
Modifying a User
You can update a user's information by selecting the Modify button in the row containing that user.